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Frequently Asked Questions



Product Questions
  1. What does "bulk" mean?
  2. What is your minimum quantity?
  3. What does first quality closeout mean?
  4. What does slightly irregular mean? What's "irregular" about it?
  5. What does mill graded irregular mean? Is it different than "slightly" irregular?
  6. What does 3rds/Holes/Imperfects mean? How bad are the flaws?
  7. What does the Lot # mean? Is there a difference between Lot #1, Lot #2, Lot #3, etc?
  8. How do I know which sizes or colors are in each case? What are the packing details?
  9. What are the size specifications of your clothing?
  10. What determines the volume of closeouts and irregulars produced in a given year?
  11. Who buys closeout and irregular apparel from RG Riley & why?


Ordering Questions
  1. How much is the shipping cost?
  2. What payment methods do you accept?
  3. Is your website secure for online payments?
  4. Do I need to enter a purchase order number or a comment when entering a web order?
  5. How soon will my order ship and how can I track my orders?


Website Questions
  1. Do I have to register for an account to view your inventory and place orders online?
  2. Is registration free? How long will I have to wait to place orders after I've registered?
  3. Where do I find your product prices?
  4. How often do you update your website with new inventory?
  5. What are the product categories and what kind of items and packings are within them?
  6. What is the best way to search and find products on the web site?
  7. What are the Recent Packings?
  8. What are the Specials?
  9. What does Clearance mean?


Policy Questions
  1. What is RG Riley's return policy?
  2. Does RG Riley export to foreign countries?
  3. What is RG Riley's policy concerning customer information privacy?
  4. What is RG Riley's policy concerning customer emails?
  5. What is RG Riley's advertising policy?
  6. I would like to sell products to RG Riley, who should I contact?


Troubleshooting Questions
  1. Help! I've lost my Username and/or Password.
  2. Why don't I receive order confirmations, shipping confirmations, or weekly emails?


Tech Tips


In addition to Frequently Asked Questions, we continue to build and develop new technologies to enhance the speed and ease of your online shopping experience. Below is a continuing series of demonstrations and technology tips to guide you through all the useful online tools at your disposal.


Product Answers
  1. What does "bulk" mean?

    Bulk does not mean a specific number. To us it simply means non-retail, as in not just a single piece. We sell everything by the case. Our cases range from 12 pieces up to 144 pieces. We will not sell anything in increments smaller than 12 pieces.Top of Page

  2. What is your minimum quantity?

    We sell everything by the case. We cannot break cases or sell partial cases. So whichever style you're looking to buy, 1 complete case of that style is the minimum.Top of Page

  3. What does first quality closeout mean?

    Click here for a complete description & photos of first quality closeout clothing. Top of Page

  4. What does slightly irregular mean? What's "irregular" about it?

    Click here for a complete description & photos of slightly irregular clothing. Top of Page

  5. What does mill graded irregular mean? Is it different than "slightly" irregular?

    Click here for a complete description & photos of mill graded irregular clothing. Top of Page

  6. What does 3rds/Holes/Imperfects mean? How bad are the flaws?

    Click here for a complete description & photos of 3rds/Gradeout clothing. Top of Page

  7. What does the Lot # mean? Is there a difference between Lot #1, Lot #2, Lot #3, etc?

  8. The lot # can mean one of two things. #1. When a style is packed by size, meaning each case contains only one size, the Lot #'s signify the available sizes (ie. Lot #1 Small, Lot #2 Medium, Lot #3 Large, etc). #2. If the style is packed with assorted sizes, also known as a "pre-pack", then the lot #'s signify the sequential order in which we created the pre-packs (ie. Lot #1 Assorted Colors/Sizes (this would be the first pre-pack we created), Lot #2 Assorted Colors/Sizes (this would be the second pre-pack we created). Pre-Packed size scales will vary slightly from lot to lot. The actual number of pieces per size, in an assorted size pre-pack, is detailed on every single item. Top of Page

  9. How do I know which sizes or colors are in each case? What are the packing details?

    Each style has Lot #'s. Whether its by color/by size, assorted colors/assorted sizes, or something in between, this information will be visible to you on the style page. Simply read the information below the product photo from left to right (First: The Lot # | Second: Pieces per Case | Third: Size Scale per Case | Fourth: Color(s) Included per Case | Fifth: Cases Available by Warehouse | Sixth: Order Entry.) Top of Page

  10. What are the size specifications of your products?

  11. We carry several different brands, from several different manufacturers, each with their own size specifications. Furthermore, we buy varying qualities of products from these manufacturers. As such, there is a wide array of standards within any given product category, and while we do our best to represent our products in the correct size specification, individual customers may have different expectations. Please allow for and expect some variability in the size specification of our products.Top of Page

  12. What determines the volume of closeouts and irregulars produced in a given year?

    The volume of closeouts and irregulars available in a given year is in direct correlation to the supply and demand curves of the apparel industry. The greater the demand for a product results in higher levels of production and therefore a greater number of irregulars are produced. Lower demand reduces the number of irregulars produced but can result in higher levels of closeouts as manufacturers and retailers have difficulty moving products to end consumers. Top of Page

  13. Who buys closeout and irregular apparel from RG Riley & why?

    Our customers include independent, regional, & mass market retailers, screen printers/embroiderers, wholesalers, Amazon vendors, Deal-of-the-Day websites, and local chain stores including discount, food and drug, dollar stores, general merchandisers, and flea marketers. We also supply thrift, non-profit, and goodwill stores, as well as student and other charitable organizations. We also supply individuals looking to buy in bulk. All of these customers do business with us for one reason: Value. The off price clothing industry accounts for billions of dollars a year in retail sales. Closeout and irregular clothing is sold at substantial discounts to in-line production, anywhere from 20% to 80% off msrp. These savings are passed on to the consumer. Cheap clothing is a staple item, neccesary for day to day living, and usually remains recession resistant. Top of Page



Ordering Answers
  1. How much is the shipping cost?

  2. When you're logged into your account, add the item you want to you cart, begin the checkout process and you will see the various shipping options and their dollar values as they relate specifically to the number of cases, the case weight, and the distance they're traveling. Smaller orders ship via ground carriers like USPS, FedEx, or UPS. Larger orders ship on pallets via LTL (Less than truckload) semi truck carriers. We employ every least effort to minimize your freight costs regardless of the size of the order. Here's how...

    1. Flat Rate - We offer a flat rate shipping option that, regardless of the number of cases or the weight, caps your shipping cost at 25% of your merchandise cost on orders exceeding $500.00. This is often the cheapeast option when there are a few large heavy cases on an order shipping to a residential address.

    2. Combined & Consolidated Rate - We offer this weight based shipping option that looks only at the overall weight of the order instead of the number of cases because we will consolidate those smaller cases into fewer larger ones. This saves the cost of the per parcel fees and is usually the best option where there are multiple small cases (12 piece cases) on a given order.

    3. USPS, FedEx, UPS - You'll always have the option of shipping via one of these 3 ground carriers. You may also input your collect account number if you have one to have shipping charges billed directly to you.

    4. Customer Pick Up - For those in proximity to our Illinois or Virginia warehouses, you always have the option of picking the merchandise yourself free of charge.

    5. LTL/Truckload Shipments by Pallet - Larger orders ship most economically on a pallet via semi truck carrier. If you have a carrier of choice, you can book your shipping with them and notify us that they will be coming to pick up your order. Alternatively, our customer service can request freight quotes from the many freight liners and freight brokers that we work with to ensure you get the best rate possible. Those shipping costs will be added to your order before releasing to the warehouse. Top of Page

  3. What payment methods do you accept?

  4. Our most commonly used payment methods are credit cards (Visa, Mastercard, American Express, and Discover), and PayPal. PayPal payments can be completed in three ways. The first and most common method is two select tha PayPal option on the payments page on the checkout screen of the web site. The second method is two send the payment through your PayPal account to millie@rgriley.com. The last method is to contact customer service and ask the representative to send a payment request to you by email; once the payment request ahs been received in your PayPal account you can submit the payment. We also accept checks by mail, checks by phone, and wire transfers. If you intend to pay by one of those methods you may select these options yourself online on the payments page of the checkout process. For larger more established accounts we offer Net 30 Day Terms after approval of acceptable credit references. Top of Page

  5. Is your website secure for online payments?

  6. Our entire website employs end to end encryption as evident by the secured URLs (ie. https vs http). We are certified and scanned daily by Norton. Click the below icon to view our current SSL (Secured Sockets Layer) Certificate. Top of Page

  7. Do I need to enter a purchase order number or a comment when entering a web order?

  8. Purchase order numbers and comments are optional and not required. You may enter any purchase order number that will help you with your records. Write a comment if you have specific instructions that you would like us to know when processing your order. Top of Page

  9. How soon will my order ship and how can I track my orders?

  10. Most orders that are completed before 12 pm EST will ship same day from either the Illinois or Virginia warehouse. Orders after 12 pm may get pushed to the following business day depending on the days order volume.

    You can always view the order status at any given time by following these step: Log In > Click "My Account" > Click "Order Status" > Look for the order you want to check and view the current status in the "Status" column (Open Order = We have your order > Order In Picking = We are preparing the order for shipment > Order Invoiced = The order has left our building).

    When shipping via USPS, FedEx, or UPS, tracking numbers will be emailed to you. You can also pull up the tracking numbers for any order by following these steps: Log In > Click "My Account" > Click "Order Status" > Click "Order Number" > Click "FEDEX GROUND" or "UPS GROUND".

    Larger orders shipped via LTL Semi Truck will have a PRO# for tracking the progress of your palletized shipment in the order comments. You can find it by following these steps: Log In > Click "My Account" > Click "Order Status" > Click "Order Number" > Click "Order Comments".Top of Page



Website Answers
  1. Do I have to register for an account to view your inventory and place orders online?

  2. No, you do not need to register to view our inventory or see our prices. Yes, you do need to register to place your order. We require a registration for placing orders so that we may properly establish the applicable tax treatment for customers who are not business or non-profit organizations. Individuals purchasing from our site that reside in either the state of Illinois or Virginia are required to pay sales tax for their purchases. Top of Page

  3. Is registration free? How long will I have to wait to place orders after I've registered?

  4. Yes, registering an account is free and can be completed in 2 minutes. Once you've completed your registration you will instantly be logged in with your chosen Username and Password and can begin placing orders immediately. There is no approval process or waiting period to be granted an acccount on our site. Top of Page

  5. Where do I find your product prices?

  6. Our product prices are visible just about anywhere you can see a product photo. If you're on the browsing pages looking at multiple styles, place your mouse (or on an iPad tap the screen twice) over any style photo. A light blue overlay will appear with lots of product information which includes the pricing. You'll see Piece Price (ie. $1.00) x Pieces/Case (48 Piece/Case) = Case Price ($48/Case).

    If you've already clicked through to the style page, you'll see full details of the style you're looking at, which will again include pricing in the top right corner. This is also where you'll view specials/clearance pricing when you're logged in. Top of Page

  7. How often do you update your website with new inventory?

  8. Our website is dynamic, meaning everything is happening in real time. If we have a new product to sell, it is instantly available and visible in the online catalog with actual stock levels. As customers begin purchasing an item, those stock levels will be instantly reduced, and when the last case is sold for a style it will no longer be visible on the website. New inventory is going up online every single day and you can view the most recent items on our "Recent Packings" page. Top of Page

  9. What are the product categories and what kind of items and packings are within them?

  10. The product categories can be thought of as buckets we've chosen to group similiar types of clothing items. To view specific details of what type of clothing are in each category, how they are packed, and what quality they are, place your mouse over the top of the text for a complete description. Top of Page

  11. What is the best way to search and find products on the web site?

  12. The fastest, easiest, most efficient way to find ANYTHING on our website is by using our Filter Search functionality. From there you can search by age or gender, by product type, by product color, and by price. If you're trying to find a T-Shirt in a specific color, our T-Shirt Finder page will help you locate exactly what you're looking for with just a single click. Top of Page

  13. What are the Recent Packings?

  14. The recent packings are a section of our website where we display all of the newest inventory that has just recently become available for sale on our site. We seperate the recent packings into "All Recent Packings" which included everything packed in the last 14 days. The "Last 3 Days of Recent Packings" which displays only the absolute newest merchandise and is also the most visited page on our entire site. Then we also have "The Last 4-7 Days" and "The Last 8-14 Days" of recent packings in case you've been away for a while and need to catch up on all our latest offerings. Top of Page

  15. What are the Specials?

  16. Specials are limited time sales on specific items that we offer at various times. Like recent packings, our specials can be viewed by the time they were initiated. You can view "All Specials", specials "New This Month", and specials "Added Last Month". Top of Page

  17. What does Clearance mean?

  18. Items placed on clearance are being marked down permanantly to liquidate the inventory. This is where you'll find the deepest discounts on our entire site. Like specials, you can view "All Clearance Items", "New Clearance Items for This Month", and "Clearance Items Added Last Month". Top of Page



Policy Answers
  1. What is RG Riley's return policy?

  2. We stand behind all of our products and services. If you are unhappy with any product you've received, please contact customer service at 708.921.5874 or email us at sales@rgriley.com and we will do whatever it takes to resolve the situation. If you absolutely cannot use/keep the merchandise you received, we will issue a call tag to have the cases returned free of charge. Return authorization must be requested within 7 days of the date of receipt. Top of Page

  3. Does RG Riley export to foreign countries?

  4. Yes, we have customers on 6 of 7 continents. However, since each country has specific requirements, policies, and customs in order to import clothing we rely on the customer and the customer's freight forwarders to properly fill our their own paperwork and manage the export/import process.

    We will provide a commercial invoice, we can provide a shippers letter of instruction with appropriate Schedule B numbers if requested, and we can provide "general" country of origin description (not an actual certificate of origin as most of our products have mixed origins), in order to assist in the process, but all exporting/importing details and duties must be managed by the customer and their freight forwarder of choice.

    Customers in Canada and Mexico (NAFTA Countries) are required to pay the maxium import tarriff on our products due to the mixed origins (We cannot certify the exact origin of some of apparel and therefore it is not given duty preference under NAFTA law). Top of Page

  5. What is RG Riley's policy concerning customer information privacy?

  6. RG Riley does not share or sell your company information. All information submitted is strictly for the use of RG Riley. Top of Page

  7. What is RG Riley's policy concerning customer emails?

  8. RG Rley does not share of sell your email address information. Email addresses are used to send order confirmations, shipping confirmations, and general sales communications. You may opt out of this emailing at any time. Top of Page

  9. What is RG Riley's advertising policy?

  10. RG Riley uses re-marketing with Google Analytics to advertise online. Third-party vendors, including Google, display RG Riley ads on sites across the internet. RG Riley and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone's past visits to the RG Riley website. RG Riley and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) together to report how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to RG Riley's website. RG Riley may also advertise based on a user's previous navigation on our site. Top of Page

  11. I would like to sell products to RG Riley, who should I contact?

  12. If you have a closeout apparel opportunity you'd like to present to us, please email purchasing@rgriley.com with an excel spreadsheet of your offering including a breakdown of each style by color and size along with some photos. We will review all submissions and reply back if the item is of interest. Top of Page



Troubleshooting Answers
  1. Help! I've lost my Username and/or Password

  2. Have username, but can't remember Password? Click Here. Enter Username and click password "hint".

    If the hint doesn't help, Click Here. Enter your email and Click Get New Password.

    If none of those options have resolved your issue, Click Here. And chat with a customer service representative that will immediately update your username and login information for you. Top of Page

  3. Why don't I receive order confirmations, shipping confirmations, or weekly emails?

  4. You may not be receiving emails from us because we have the wrong address or an old address. We may be blocked by your service provider. You may be blocking our email if you have previously identified our email as spam. Your spam filter may be set to block RG Riley. If you are not receiving email from RG Riley please send an email to sales@rgriley.com with your correct email address and in the subject line enter "update email address". Top of Page