Do I need to register before viewing your products or viewing your online catalog?
No...Click on the "Online Catalog" link to view our product line. You can view the products we carry as well as the specifications for any style we carry by clicking on the product image. You can also view approximate pricing by selecting a color. You will not be able to place orders without registering. If you would like to register, please click on the "Live Support" icon or the "Registration" link to register. Registered member pricing is lower than the prices reflected in the Online Catalog. Current pricing can only be seen on the quick order screen. Top of Page
Do I need to register before making purchases?
Yes.....registration is necessary to purchase clothing on our web site and view our lower member pricing. Once you are registered you can navigate betwen the online catalog and the quick order screen by clicking on the "view colors and sizes" button. RG Riley is a wholesaler of off price apparel to retailers and other resellers. We only sell clothing wholesale. Registered members can view our live inventory, place orders by warehouse location, track shipments, and view our clothing specials and closeouts. Registration is free and easy; you may cancel your account at any time. Please click on the on live support button above to register using our help desk or click on the registration form link and submit your information. Top of Page
Why is registration required to make purchases and view inventories on the RG Riley web site?
RG Riley has three warehouses located through out the United States. The registration process uses the customers zip code to display our inventory from nearest to farthest away to help in reducing freight costs. RG Riley allows our customers to view our live inventory online and you can then determine how many cases to purchase based on our inventory levels. Registration is required to create your account in our data base. You will setup your billing address and the login information necessary to allow you to view our inventory on line. Most of our customers are repeat buyers and return to our web site on a regular basis. RG Riley does not sell any retail products. Once you have registered the system can identify your account so that when you login the system will display the details of your account. You can view your previous purchases, payments, balances and track your shipments. Once registered you will not need to register again and you will only be required to edit shipping information and credit card details. Please click on the on live support button above to register using our help desk or click on the registration form link and submit your information. Top of Page
What is irregular clothing?
Irregulars are flawed garments that are a normal result of the manufacturing process. They will almost always have a cut label, stamped or marked label, or the label may be completely removed. Top of Page
How are irregular clothing products classified?
The visibility and degree of flaws is used to determine and classify irregular clothing. Top of Page
What are the different grades of irregular clothing?
Irregulars are generally classified into 5 major categories although each manufacturer may only separate or grade for 2 or 3 categories. These categories from most saleable too least saleable are as follows.
- Irregulars are usually the highest grade of flawed garments. Generally an irregular clothing item is a saleable garment without a major defect. These defects can be but are not limited to fabric imperfections, size imperfections, small stains, fabric puckering, and dyeing variations. Our RGR'S (irregulars) do not include holes. The style information for irregulars on our web site is printed using the color green.
- Imperfects are irregulars that have not been culled or graded for their imperfections and can have negligible flaws to major flaws. Imperfects are the combination of all grades of irregulars. They are ranked higher than seconds because they include irregulars. The style information for imperfects on our web site is printed using the color red as a warning that some of the garments include large visible holes.
- Seconds are damaged garments that have visible flaws and imperfections. These garments can require some form of repair work or embellishment to cover up the flaw or they may be sold off at deeply discounted prices. These flaws consist of small pin holes not to exceed the size of a pencil eraser and limited to no more than two per garment. Lastly seconds will contain small visible stains or discolored garments. We sell tremendous quantities to outlets that service factory workers, construction workers, painters and refuse handlers. The style information for Seconds on our web site is printed using the color orange. Orange is used to signify the product contains small visible flaws.
- Thirds are severely damaged garments and should all have flaws that are visible without major examination. They are holes larger the size of an eraser or mended holes. In some cases the damage is covered up with an embellishment.
- Pound goods or scraps are usually sold by the pound and are used for rags or filler for other products. Currently thirds are not offered on our web site.
Each manufacturer classifies their irregulars differently. Therefore these definitions
are general and the opinion of R.G.Riley. Irregulars may be graded
or non-graded and this may be performed by the manufacturer (Mill Graded) or
by the wholesaler. R.G.Riley grades (separates) all of our clothing irregulars and properly classifies them before they are sold. Our hand graded irregulars (RGR'S) are the most saleable in the industry and we have worked hard to earn that reputation. The level of mill grading and the level of wholesaler grading
are important criteria in the determination of the price. Top of Page
What are Hand Graded Irregulars?
Hand graded clothing irregulars are irregulars that have been inspected one piece at a time and those garments that do not meet our irregular standards (RGR'S) are removed and not included in the packing. The garments that are removed become imperfects or seconds and are sold at a substantial discount. Top of Page
How does R.G. Riley classify an Irregular?
Hand Graded Irregulars are free of major defects and are fit for resale. All garments with holes, major stains, mended garments and major visible flaws are removed. Do to the inexact nature of irregulars we may miss a small percentage of damaged goods in the grading process. We take pride in our grading process and welcome your feed back if you find excessive levels of damaged products. Excessive levels are considered to be in excess of 8% of the shipment or 3 pieces per every 36 piece case. Top of Page
What is a closeout?
Clothing closeouts is a term used to describe a status of an item and the items are generally considered to be excess from a previous season's production.Closeouts are the result of changes in color, design, and fabric or missed deliveries. Clothing closeouts by definition should all be first quality. The style information for closeouts is printed in blue. Top of Page
What is an overrun?
Overruns are over production from specific cuttings or orders and are generally the result of the order not matching the amount of material needed. The amount of cloth needed to produce 30 shirts may actually be enough to produce 45 shirts and therefore we have a 15 shirt overrun. Overruns by definition should all be first quality. Top of Page
What determines the level of closeouts and irregular clothing produced?
The amount of clothing closeouts and irregulars available is a direct correlation to the supply and demand curves for a particular industry. The greater the demand for a product results in higher levels of production and therefore a greater number of irregulars produced. Lower demand reduces the number of irregulars in the market but can result in higher levels of closeouts. Top of Page
Why would a company purchase cheap clothes including closeouts and irregular clothing?
The off price clothing industry accounts for hundreds of millions of dollars a year in retail sales. Discount retailers purchase these products, swappers (flea market vendors), printers and embellishers and companies that repair garments. Cheap clothing irregulars and closeouts are usually sold at a substantial discount to first quality in line production. These discounts can be from 20% to 80% off first quality prices. These discounts are usually passed on to the consumer and afford a merchant the opportunity to promote a product at a discount to the market. Cheap clothes are usually recession resistant and provide lower income consumers with a great value. Top of Page
What is R.G. Riley's return policy?
R.G. Riley stands behind all of our products and services. If you are unhappy with any product upon receipt of the item, please contact Customer Service at 1-800-624-3922 or email us at sales@rgriley.com. We will issue a call tag or we will offer a discount to keep the goods. Only intact cases may be returned. Return authorization must be requested in the first 7 days after receipt of the product. Top of Page
What is the policy regarding customer privacy?
R.G. Riley does not sell or share your company information. All information submitted
is strictly for the use of R.G. Riley. Rg Riley does not sell or share your email address information. Email addresses are used to send order confirmations, shipping confirmations and every day communications with our customers. RG Riley sends 1 commercial email per week advertising our current specials. You may opt out of this commercial email at any time.
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What kind of security can you ensure when using a credit card?
Credit card payments are handled by VeriSign to
ensure web security. Top of Page
What are the packing details?
The packing details form is a PDF document that shows how the cases of clothing were packed. It will include the colors in the case and the approximate size scale for each case. These packings are intended to provide a general idea of the case configuration for this style. We do not guarantee you will receive the exact packing that is displayed. For a complete explanation of the packing detail document please see our web site help section 3 letter H.Top of Page
What is your export policy?
R.G.Riley ships clothing to many companies around the world through freight forwarders that have locations within the continental United States. We have numerous accounts in Central and South America as well as the Caribbean. All of these accounts use freight forwarders in the United States who process the shipments. We have shipped to all continents via freight forwarders at one time or another. Currently we do not ship to Mexico and Canada because we can not verify the country of origin of our products. We will ship by your carrier as long as country of origin documentation is not required. You will be required to furnish us with the shipping instructions and the carrier information. All documentation is the responsibility of the customer. Payment in advance may be required prior to our shipping the products. In most instances small shipments of less than a Pallet load will not be cost effective. To get an idea of freight costs please go to UPS.com and click on the international link. You can also check out the freightrateco.com for additional information. Top of Page
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What does "Determining context setup..." mean when I try to login?
Determining context setup is an error message displayed when your Home computer's POP Up Software blocker is restricting our site from displaying on your computer. The solution is to add our site to your accepted sites list in your pop up software. Top of Page
How do I setup a web account on rgriley.com?
You can register for an account with R.G. Riley by clicking on the online “Have a Question” or Registration button located through out our web site or you can click on the Registration link or call toll-free at 1-800-624-3922 for assistance. Either way, we will be glad to assist you in setting up your web account.Top of Page
How do I search for specific products on the R.G.Riley web site?
The best way to search our database is to select a clothing "product category" and then refine your search by selecting only those specific details you are looking to find. Looking for zipper hoods? Try the following.
Product category: Hooded Fleece
Jacket type: Zipper Jacket with hood
The result will be all zipper hoods in stock for all age ranges.
If you would like to refine your search: click your back browser button and add:
Age range: Men
The easiest way to view our entire inventory is to click on the "Online Catalog" and click on a product category or age range.
Our database is constantly changing and what inventory shows as being available
today may not be available tomorrow. Top of Page
What is R.G. Riley's shipping and delivery policies and how do I choose a carrier when ordering on the web?
RG Riley ships 95% of all orders received prior to 1:30pm CST the same day. All product is shipped FOB from one of our distribution centers, freight promotions excluded. The freight charges you see when entering an order are the freight charges that will be invoiced. Our freight charges are not an additional profit center.
Web Order entry: selecting a carrier and viewing the freight details.
Please select a carrier for each warehouse from which items were purchased.
Selecting UPS as the carrier will show you the exact freight charges for each shipment and allows the customer to track their orders 12 hours after the order has been shipped.
If you would like RG Riley to search for the cheapest carrier please select Xpress Solutions Out (NO Residential shipments allowed) and we will search for the cheapest carrier on the internet and add the freight cost to the order. (You will only see a freight savings when freight costs exceed $150.00 per location). You must enter the following comment on the next page "get freight quote please" to avoid multiple authorizations on your credit card.
If you have your own carrier you can select "Carrier provided by the customer" and in the comment section on the next page leave us the name of the carrier , the phone number, and instructions on how to ship the product.
If you would like to pickup your order at one of our distribution centers you can select "Customer Pickup" for the carrier. Please remember the clothing product must physically exist at the distribution center you are scheduling the pick up. You can not pick up clothing products that are available in Illinois in our Los Angeles distribution center. Walk-Ins are always welcome.
If you have your own UPS number you should see a check box stating "use my account" once checked your account will be used and you should see a zero freight cost. If you do not see this box please contact customer service at 1-800-624-3922.
The Freight details can be seen by clicking on the Show Details hyper link next to the freight costs.
All other methods will show zero shipping charges and the product will be shipped collect or the freight will be added to the order at a latter date. Top of PageWhat about delivery dates?
Please contact our sales department to arrange for a later shipment date. Later shipment dates are not available on specials or the RGRiley Super Buy. Top of Page
How do I pay for my order when placing an order on the web?
New web Customers and web order entry payments.
New Web Customers will see a ------------ line when they click on the PAYMENT METHOD until a credit card has been entered. New customers will need to enter a Master Card or Visa to complete their order. Simply click on the create credit card tab located below the payment method window. The form will be displayed and you will be able to enter the card details securely on our site. Please make sure to enter the name as it appears on the card and the mailing address where the credit card statement is mailed. This card will then be available for latter purchases by clicking on the payment method drop down arrow. You can add and edit cards at any time.
If you would like to pay with Cash, by proforma, by Wire transfer or an other alternate means you will need to contact customer service (1-800-624-3922) so they can change your account setup information prior to completing the order.
If you would like Net 30 day terms you will need to be approved by our credit insurance company. Please contact customer service. Minimum order for terms is $1,000.
Existing customers can select any method listed and/or any credit card listed. All transaction details are secured by Verisign. Top of PageDo I need to enter a purchase order number or a comment when entering a web order?
Purchase order numbers and comments are optional. You may enter any purchase order number that will help you with your records. Comments should be entered to help us process your order. This may be a specific day to ship your order or a carrier that you would like used to deliver the products.Top of Page
How do I complete the Billing and Shipping fields when entering a web order?
The Billing address is the location where you would like the invoice and any paper work mailed. Please verify the address is correct and the information complete. If the information is not accurate please contact customer service at 1-800-624-3922.
On the right side of the screen you will see a SHIP TO SECTION. This is the location where you would like the products shipped. If the billing and shipping address are the same simply click in the BOX that states SHIPPING ADDRESS SAME AS BILLING and hit the continue button.
If the shipping address and the billing address are different or if you have multiple locations you will need to enter this information in our address book. The address book contains all the previous addresses where we have shipped products. If the address book does not contain a listing for the location you would like the product shipped to; click on the ADD ADDRESS button and add the new address at this time. This information will be retained for latter use. The address label is necessary for those accounts with multiple locations. Please enter a store number in this field. If you only have one location enter the number 1 in the field. Complete the rest of the fields and click on the DONE button to add the location to the address book. Most zip codes are already in our system however if you do have a zip code that is new or not in our system please contact customer service as it will need to be entered in the back office. Once you have added the address and selected the address, click on the continue button to proceed to the delivery options page.Top of Page
What are the Recent Packings?
Recent packings are the clothing styles that we have packed over the last seven days. This is a great way for our users to stay in touch on a regular basis with the styles we are packing. It is our way of answering the question "What do you have in the packing lines at this time"? Once an item has been packed for more than seven days it will no longer display in this section until we pack the style again. Top of Page
What are the New Products?
New Products are clothing styles that have been recently purchased. They will all be first quality closeouts. New products are updated daily and removed when the age of the item exceeds 6 months. New products allow our users to stay in touch with the new purchases we are making. Top of Page
What are the Core Basics?
Core basics are irregular clothing styles that we pack on a regular basis. We try to maintain a consistent stock in these items for our repeat customers. Pocket t-shirts, basic t-shirts, long sleeve t-shirts and sweat shirts are some of the items we are known for and are sold daily. Top of Page
How often is your web site and inventory updated?
Our web site is one of the few in the closeout industry that is dynamic and the inventories are updated for every transaction. If an order is entered or a style packed, the web site is updated within seconds of the actual order or packing. We believe you should be able to rely on our inventory levels when placing an order. We have spent considerable time and money to bring you the most up to date information possible. We are currently delivering 99% on all items sold. Top of Page
How can I view the pricing on the Online Catalog?
Approximate pricing can be viewed on the online catalog by clicking on an item and mousing over the color icon or by selecting a color from the drop down list on the product detail page. The pricing found within the online catalog is higher than registered member pricing but can be used to estimate the price ranges of our products.
To calculate the unit cost simply divide the case price by the number of prepack units in the case. You will need to register to view the actual pricing found on the quick order screen. Top of Page
Help I have lost my user name and/or password an I can't get on the site?
If you have your username but can't remember your password Password Hint help. Enter your username click the HERE to retrieve your hint. If you do not remember your username, password or the hint does not help, you have two choices, one you can click on Re-register" link to re-register and our system will automatically send you an email to change your password or you can drop us an email password@rgriley.com and we will be happy to send you the information by Email. Please include your name, the company name and your email address. We will respond promptly. Top of Page
Do you sell the holes and the grade outs?
Yes....The holes and the grade outs are sold at substantial discounts to many customers across the country. These products are available on the web site. These styles begin with XX signifying thirds. You can find these styles by entering the word thirds in one of the word search boxes and clicking go. If you would like a complete explanation of our thirds please call 1-800-624-3922 and speak to a salesperson. Top of Page
How do I contact the purchasing department at RG Riley?
RG Riley only purchases closeouts and irregular clothing. If you have products you would like to sell RG Riley, please email an excell spread sheet with the inventory and the corresponding pictures to purchasing@rgriley.com. Products located outside the continental United States must be quoted landed duty paid to our Illinois distribution center (net 30 day terms). We do not open Letters of Credit.
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What are the RG Riley Specials on the web site?
RG Riley holds a weekly sale on many of our products. The specials list is generally updated Tuesday nights and becomes effective on the web Wednesday at 12:01 am. In order to qualify for the promotional pricing all orders must be placed and shipped within the time frame specified on the specials contract. We do not perform value added services on our specials such as ticketing, extended shipping, extra dating, etc.. Items that do not show on the web have been sold out and are no longer available. These sales are a first come first serve basis. RG Riley sends one weekly email to our registered users notifying them that are specials list has been updated.Top of Page
What items are displayed when the Closeouts tab is clicked on the RG Riley web site?
The items found by clicking on the closeouts tab on our web site are items we are liquidating, they can be first quality or irregulars. The closeouts list is updated and items are added and removed on a regular basis. All items are sold "as is" at the price listed. We do not perform value added services on closeouts (items marked with a red * on our web site) such as ticketing, dating or extended delivery.Top of Page
RG Riley sends order confirmations when the order is entered. We send shipping confirmations at night the day the order was shipped. RG Riley sends one weekly mass email notifying our customers about our updated specials list. You may opt out of our mass email simply by clicking on the remove me from your list on the bottom of any commercial email.Top of Page
You may not be receiving email because we have the wrong address or old address. We may be blocked by your service provider. You may be blocking our email if you have previously identified our email as spam. Your spam filter may be set to block RG Riley. If you are not receiving email from RG Riley please send an email to sales@rgriley.com with your correct email address and in the subject line enter Email address.Top of Page
Please feel free to email us your questions regarding the off price industry at questions@rgriley.com. We will be happy to respond as best we can.
