1. Non-Registered Users
2. Registered Users
3. Quick Order Screen
4. Navigation Section
5. Search
6. Placing an Order
7. Detailed Checkout Instructions
8. Web Discount

1. Non-Registered Users

   First-time users and non-registered users may view our products by clicking on the following link: Online Catalog

   If you would like to register for an account please click on the Registration link.
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2. Registered Users

   Registered user login: Click the link Order Online to login. Enter your username and password and then click login. If you are having trouble with your username or password, please click on the Live Support icon which appears throughout our website. Top of Page

3. Quick Order Screen

   Once you have entered our Catalog and Ordering module you will view our Quick Order screen. If you know the 5-character style number you can enter it here and click on go to view our inventory levels. Click on the mill drop down arrow for a list of products by mill. Highlight a style and our order screen will appear.

   1. You can view the style details by clicking on the image or the style detail tab.
   2. We have three different warehouses and the inventory by warehouse is listed below each state.
   3. The inventory listed is by case at the case price. To calculate the unit cost simply divide the case price by the number of prepack units.
   4. Do not place orders in warehouses which show 0 inventories available.
   5. To view the colors available click on the show all colors available arrow to view single color case packs. Most items only list assorted colors.
   6. Below the product description you will see clear style in blue, click on this if you would like to enter another style number.
   7. Next to the clear style button you will see style details, clicking on this will show the style attributes.
   8. Next to the style details you will see Packing detail by clicking on this tab you can view the packing information for each style. This is for representative purposes only but generally it will provide you with a pretty good idea of the case pack.
   9. In you are placing an order you will need to enter a number of cases you would like to order. This should be entered for the warehouse where quantity exists and that is closest to your operations. Top of Page

4. Navigation Section

   The navigation section is on the left in the blue section, clicking on any of these tabs will help you navigate within our Catalog and Ordering module.

   1. Specials are updated every 10 to 14 days and they provide a list of items that are on sale. You can view the regular price and the sale price. Click on the image and you can view our inventory levels by warehouse.
   2. Recent Packings produces a list of products that have been packed over the last 7 days. This allows our repeat users a way to view inventory as we pack the products and to stay updated with changes on a daily or weekly basis. Items are no longer listed in this section 8 days after the last packing.
   3. New Products represent those styles that are new for this year. Once the season has past they are no longer considered new and they will be eliminated from displaying when this tab is clicked.
   4. Core Basics are every day items that are re-ordered on a regular basis. These are styles we try to maintain stock in at all times.
   5. Closeouts are styles we are liquidating and can be purchased at a significant discount from our original pricing. Closeouts are constantly updated and changed and may be removed at any time.
   6. Quick Order is a way to view a product and the inventory where the style number is already known.
   7. View Cart displays the list of products that you have added to your cart but where the order has not been completed.
   8. Order Status tab lists all orders placed with our company. Open orders are listed first. The order will either show a status of open or in picking and this allows you to view the progress of the order through our system. Click on the order number link to view the details of the order. If you would like to view your open and closed orders place a dot in the both button and click on the blue first button. You can then scroll back and forth through past and future orders. This is helpful when trying to reorder an item, or when reviewing previous purchases. UPS orders can be tracked by clicking on the ups link on the order.
   9. Instant Statement displays your accounts receivable status for those accounts with credit terms.
   10. OnLine Forms will allow you to reprint an invoice.
   11. Cancel Order and Logout will cease your session and cancel any quantities in your cart.
   12. Save Order and Logout will cease your session and all quantities purchased will remain in your cart for latter review. We cancel all incomplete orders 30 days after initial entry. Our system does not hold the inventory for incomplete orders. Please complete the order on any style you are sure you want. This will force our system to allocate the goods to your order and assure delivery of the products.
   13. Contact Us will load your email program and it allows you to contact us with any questions.
   14. Chat OnLine can be used to contact our customer service or sales department with any questions or problems you may have. If you would like to register for an account, make changes to your existing account, or ask for help looking for a product, click on our help desk icon. Top of Page

5. Search

   1. Word Search can be used to find products by an age range. Enter boys, girls, infant, toddler, mens, missy, plus or big mens and hit the search button above the words word search?.
   2. Mill Search can be used to locate products by a maker. Select Gildan and then hit the search button on the bottom for a complete list of items from Gildan.
   3. Category Search can be used to locate a product by category and to refine your search as desired. We have many different categories of products and sub menus to help you locate the product you are seeking. Try this search. Select tee shirts from the category list and then select mens from the age range sub menu. Hit the bottom search button. This will display a list of all mens tee shirts currently in stock. Now hit your back browser button and locate pocket type from the sub menu. Select Chest pocket from the list and hit your search button. Always leave all other sub menus set to all unless you would like to refine that selection. This will display a list of all mens pocket tee shirts.
   4. Combining the search functionality can be used to refine to narrow your search requests and produce the narrowest list possible but this often produces zero results due to a conflict between items. For example:
      1. In the Word Search type “mens”
      2. In the Mill Search select “Gildan”
      3. In the Category Search select “sport shirts and twill shirts”
      4. Hit the search button on the bottom and a list of Gildan sport shirts will be displayed. Top of Page

6. Placing an Order

   To place an order, select the style you would like to order and enter the quantity in the box below the warehouse you wich to order from. Click on the ?add to cart? button and the item will automatically be added to your order. In most examples you will be purchasing by the case so make sure to review your cart before completing the order.

   1. Tier discounts are automatically built into our system. If you place an order for 5 cases per style the price will drop by 4%. If you increase this quantity to 40 cases per style the discount increases to 6%. Tier pricing does not apply to closeout items. The pricing is based on 1 case, 5 cases or a tier on a pallet, and 40 cases which is a full pallet.
   2. Once you have selected the items you would like to purchase click on the View Cart button and your order will be displayed. You can add or delete items at this point. If you are satisfied with the order click on the blue check out button.
   3. The Check Out screen displays the billing and shipping address. If you have multiple stores you can add an address by entering a unique number for the address label and fill out the new address. Once done click on the add button and new location will be added to your account. If you are shipping to a current location you can find that address in the drop down list or lastly if the shipping and billing address are the same you can check the check box next to the shipping address same as billing. Once you have verified the correct shipping and billing address click on the Continue tab.
   4. The Delivery Options screen allows you to view the freight details on the order and the locations from which we will be shipping. If you select UPS the freight cost will be displayed. You can select any carrier from our drop down list or you can contact customer service to add an additional carrier. If you would like to get a quote from an alternate carrier you can click on the show details link and the weight and the cartons will be displayed for each warehouse. You can also select CARRIER PROVIDED BY CUSTOMER and either call us with that information or include the information in the comment box on the next page. After you have made your choices for the freight details hit the continue button and the payment window will be displayed.
   5. Order Summary page is displayed and you can view your totals. You can add a purchase order number here. You can add any order comments and you can select your terms and payment information. If you have multiple terms or credit cards select the appropriate information from the drop down list. You can add credit cards and or edit credit cards. Please make sure the credit card address you enter matches the address where you receive your credit card statement. This is necessary to prevent any attempt at identity theft. Once the terms have been selected and the fields are correct, click on the complete tab and your order will be entered in our system. You will receive an order confirmation by email. You will receive a shipping confirmation when the order has been shipped. Top of Page

7. Detailed Checkout Instructions

   View Cart Button

   1. Make sure that after you select an item and enter the number of cases you would like to purchase (from the nearest distribution center that is showing inventory) and click add to cart.
   2. Do not back order any styles. They will more than likely be canceled.
   3. When you are ready to complete the order click on the view cart button in the left navigation window. Verify the styles and colors ordered are correct. Top of Page

   Billing and Shipping Address Page

   4. Click on the check out button. You will be taken to the shipping and billing address page. Verify both the shipping and billing address. You will need to contact customer service to make changes to your billing address. You can make changes to your shipping address or add additional shipping addresses for those accounts that have multiple locations.
   5. To update an existing address click on the update button and enter the changes, after you have edited the address click on the update button. Once you have updated the address click on the return button to return to the shipping and billing page. Top of Page
   6. If you need to add a new address click on the add address button and enter a number for the address label. (Preferably the first entry for the address label would start with 01 for the number). Accounts with multiple locations should use the store number as the address label. Click on the add button to complete the new entry. Click on the return button to verify the billing and shipping address are correct and the location is accurate for this shipment.
   7. If the shipping address is the same as the billing address you can simple click on the box that reads “shipping address same as billing?” Top of Page

   Delivery Options Page

   8. You can edit the carrier for your shipments for each distribution center we are shipping from. We have multiple carriers listed. Select Customer Pick Up if you are going to come to the warehouse and pick up your order, make sure you enter the day you will pick up the merchandise and the time. We require a minimum of 12 hours lead time. Select UPS Ground for small shipments under $150.00 in freight charges as this is the most economical. Select Customer Specified if you have you’re own carrier that you would like us to use; you can enter this in the comment filed latter in the check out process.

      Select My Freight World if the freight cost by ups exceeds $150.00 and you would like R.G. Riley to ship the products and add the freight charges to the invoice. We will bid the shipment out over the internet and ship by the cheapest carrier. We will invoice the freight charges on the order using CARGO for the freight line and using class 100. If you route your own shipments or you have a routing department it will most cases cheaper to use your own carrier. The internet is loaded with shipping organizations that are on line and that you can join. You can search for these companies on line by searching for “shipping quotes”. We only display freight costs for UPS at this time. All other carriers will show zero shipping cost as they are either added to the invoice or shipped collect.

   9. If you would like to see the details for your shipment click on the Show Details link and you can view your order total, the number of boxes and the weight for the shipment by location. Top of Page
   10. Click the continue button to see the Order Summary and Payment Options Page.

   Order Summary and Payment Options Page

   11. You must select a payment option by clicking on the drop down arrow and selecting a credit card or other payment method. If you would like to pay by credit card you can select a card on file or create a new credit card entry. To add a new credit card click on the create credit card tab and enter the information for the card. The address must be the address where the card statement is mailed, to protect you from identity theft. Our System validates the address for your protection. Once you have entered the card number click done tab and the information will be entered into our system for future use. This is secured by Verisign. You can also update your credit card by selecting the Edit Credit Card button. This is helpful when changing addresses or expiration dates. Top of Page
   12. You can enter a purchase order number in the PO # field. You can also leave specific comments on the order in the comments box . These may include a specific carrier you would like used or other routing instructions. Please leave any comment that will help us to expedite your order and deliver the product accurately and on time. Top of Page

   Complete Order button

   13. Once you click on this button the order is entered into our system and the inventory allocated. Only completed orders allocate in our system.
   14. You should receive an order confirmation by email and a shipping confirmation once the product is shipped. If you do not receive these please contact customer service and we will fix the problem.
   15. Ups orders can be tracked through our system by clicking on the order status button. Please see the Order status button above for detailed instructions. Top of Page

   If you have any problems with the ordering system please click on the help desk or send us an email for assistance from our customer service team.

8. Web Discount

   You will see a credit in the misc. field on the order and invoice. Our system issues a 1.5% discount on all web orders placed by the customer. Orders placed by the salesman do not include a web discount. Top of Page

You can email us with any comments at sales@rgriley.com or click on the help desk for assistance.