Do I need to register before viewing your products or viewing your online catalog?
No...Click on the "Online Catalog" link to view our product line. You will not be able to see our inventory levels nor will you be able to place orders without registering. If you would like to register, please click on the "Live Support" icon or the "Registration" link to register. Registered member pricing is lower than the prices reflected in the Online Catalog. Top of Page
Do I need to register before making purchases?
YesRegistration is necessary to place orders on our web site and view our lower member pricing.
Registered members can place orders by warehouse location, track shipments, view our specials and closeouts. Registration is free and easy, you may cancel your account at any time. Please click on the on live support button above to register using our help desk or click on the registration form link and submit your information. Top of Page
What are irregulars?
Irregulars are flawed garments that are a normal result of the manufacturing process. Top of Page
How are irregulars classified?
The visibility and degree of flaws usually classify irregulars. Top of Page
What are the different grades of irregulars?
Irregulars are generally classified into 5 major categories although each manufacturer may only separate or grade for 2 or 3 categories. These categories from most saleable too least saleable are as follows.
- Irregulars are usually the highest grade of flawed garments. Generally an irregular is a saleable garment without a major defect. These defects can be but are not limited to fabric imperfections, size imperfections, small stains, fabric puckering and pin holes.
- Imperfects are irregulars that have not been culled or graded for their imperfections and can have negligible flaws to major flaws. Imperfects are the combination of irregulars and seconds.
- Seconds are irregulars that have major flaws and imperfections and usually require some form of repair work or embellishment to cover up the flaw.
- Thirds are severely damaged garments and should all have flaws that are visible without major examination.
- Pound goods or scraps are usually sold by the pound and are used for rags or filler for other products.
Each manufacturer classifies an irregular differently. Therefore these definitions
are general and the opinion of R.G.Riley. Irregulars may be graded
or non-graded and this may be preformed by the manufacturer (Mill Graded) or
by the wholesaler. R.G.Riley grades many of our irregulars to remove
major flaws. The level of mill grading and the level of wholesaler grading
are important criteria in the determination of the price. Top of Page
What are Hand Graded Irregulars?
Hand graded irregulars are irregulars that have been inspected one piece at a time and those garments that do not meet our Irregular standards are removed and not included in the packing. The garments that are removed become imperfects or seconds and are sold at a substantial discount. Top of Page
How does R.G. Riley classify an Irregular?
Hand Graded Irregulars are free of major defects and are fit for resale. All garments with holes exceeding a pencil eraser, major stains, mended garments and major visible flaws are removed. We take pride in our grading process and welcome your feed back if you find excessive levels of damaged products. Top of Page
What is a closeout?
Closeouts are generally considered to be excess from a previous season's production and are the result of changes in color, design, and fabric or missed deliveries. Closeouts by definition should all be first quality. Top of Page
What is an overrun?
Overruns are over production from specific cuttings or orders and are generally the result of the order not matching the amount of material needed. The amount of cloth needed to produce 30 shirts may actually be enough to produce 45 shirts and therefore we have a 15 shirt overrun. Overruns by definition should all be first quality. Top of Page
What determines the level of closeouts and irregulars produced?
The amount of closeouts and irregulars available is a direct correlation to the supply and demand curves for a particular industry. The greater the demand for a product results in higher levels of production and therefore a greater number of irregulars produced. Lower demand reduces the number of irregulars in the market but usually results in a higher level of closeouts. Top of Page
Why would a company purchase irregulars and closeouts?
The off price industry accounts for hundreds of millions of dollars a year in retail sales. Discount retailers purchase these products, swappers (flea market vendors), printers and embellishers and companies that repair garments. Irregulars and closeouts are usually purchased at a substantial discount to first quality in line production. These discounts can be from 20% to 80% off first quality prices. These discounts are usually passed on to the consumer and afford a merchant the opportunity to promote a product at a discount to the market. Top of Page
What is R.G. Riley's return policy?
R.G. Riley stands behind all of our products and services. If you are unhappy with any product upon receipt of the item, please contact Customer Service at 1-800-624-3922 or email us at sales@rgriley.com. We will issue a return authorization number. Only intact cases may be returned. Return authorization must be requested in the first 7 days after receipt of the product. Top of Page
What is the policy regarding customer privacy?
R.G. Riley does not sell or share your company information. All information submitted
is strictly for the use of R.G. Riley. Top of Page
What kind of security can you ensure when using a credit card?
Credit card payments are handled by VeriSign to
ensure web security. Top of Page
What are the packing details?
The packing details are for representative purposes only, we do not guarantee
you will receive the exact packing that is displayed. These packings are
intended to provide a general idea of the case configuration for this style. Top of Page
What is your export policy?
R.G.Riley ships to many locations around the world. We have numerous accounts in Central and South America as well as the Caribbean. Most of these accounts have freight forwarders in the United States who process the shipments. We have shipped to all continents via freight forwarders at one time or another. Currently we do not ship to Mexico and Canada as a result of NAFTA restrictions. We will ship by your carrier as long as country of origin documentation is not required. You will be required to furnish us with the shipping instructions, carrier information and documentation requirements. Payment in advance may be required prior to our shipping the products. In most instances small shipments of less than a Pallet load will not be cost effective. To get an idea of freight costs please go to UPS.com and click on the international link. You can also check out the freightrateco.com for additional information. Top of Page
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What does "Determining context setup..." mean when I try to login?
Determining context setup is an error message displayed when your Home computer's POP Up Software blocker is restricting our site from displaying on your computer. The solution is to add our site to your accepted list in you pop up software. Top of Page
How do I setup a web account on rgriley.com?
You can register for an account with R.G. Riley by clicking on the online “Have a Question” or Registration button located through out our web site or you can click on the Registration link or call toll-free at 1-800-624-3922 for assistance. Either way, we will be glad to assist you in setting up your web account.Top of Page
How do I search for specific products on the R.G.Riley web site?
The best way to search our database is to select a "product category" and then refine your search by selecting only those specific details you are looking to find. Looking for zipper hoods? Try the following.
Product category: Sweat shirts
Jacket type: Zipper Jacket with hood
The result will be all zipper hoods in stock for all age ranges.
If you would like to refine your search: click your back browser button and add:
Age range: Men
Our database is constantly changing and what inventory shows as being available
today may not be available tomorrow. Top of Page
What is R.G. Riley's delivery policy?
All product is shipped FOB from one of our distribution centers, freight promotions excluded. Top of Page
What about delivery dates?
Please contact our sales department to arrange for a later shipment date. Later shipment dates are not available on specials. Top of Page
Please feel free to email us your questions regarding the off price industry at questions@rgriley.com. We will be happy to respond as best we can.
