1. Non-Registered Users
2. Registered Users
3. Quick Order Screen
4. Navigation Section
5. Search
6. Placing an Order
7. Detailed Checkout Instructions
8. Web Discount
9. The Online Products Catalog
10. Where the hell are these buttons and tabs on your web site?

1. Non-Registered Users

   First-time users and non-registered users may view our products by clicking on the following link: Online Catalog

   If you would like to register for an account please click on the Registration link. Why is registration required? RG Riley is a wholesale company selling products to companies that resell the product. We do not sell retail buyers. For a more detailed explanation on registration please see our faq number 3 . Registration is required to place orders, view our packing details and to see the most up to date pricing, including our closeouts and special buys. By registering you will be able to view our live inventory, track your shipments, view previous purchases and receive our email notifications when our specials change. Registration takes about 2 minutes.
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2. Registered Users

   Registered user login: Click the link Order Online to login. Enter your username and password and then click login. If you are having trouble with your username or password, please click on the Live Support icon which appears throughout our website. Top of Page

3. Order Online Quick Order Screen

   Once you have entered our Online Ordering module you will view our Quick Order screen. If you know the 5-character style number you can enter it here and click on go to view our inventory levels. Click on the mill drop down arrow for a list of products by mill. Highlight a style and our order screen will appear.

   1. You can view the style details by clicking on the image or the style detail tab.
   2. We have three different warehouses and the inventory by warehouse is listed below each state.
   3. The inventory listed is by case at the case price. To calculate the unit cost simply divide the case price by the number of prepack units. Effective 10/01/2007 you can view the individual piece cost (tier discounts included) by clicking on the regular price, sale price or closeout price. The Riley real time calculator will display the case cost and piece cost. For those customers purchasing in 5 and 40 case increments you will still have to calculate your net cost..... We are working on a solution and hope to fix the problem shortly.
   4. Do not place orders in warehouses which show 0 inventories available.
   5. To view the colors available click on the show all colors available arrow to view single color case packs. Many items only list assorted colors.
   6. Below the product description you will see clear style in blue, click on this if you would like to enter another style number.
   7. Next to the clear style button you will see style details, clicking on this will show the style attributes.
   8. Next to the style details you will see Packing detail Button by clicking on this tab you can view the packing information for each style. Adobe acrobat reader is required and may not display if you are blocking pop ups on our site. This is for representative purposes only but generally it will provide you with a pretty good idea of the case pack. The packing detail contains information about our most recent packing of that style. The packing detail document can be complex in the beginning. The upper left hand section displays the item number and in the Desc: section the colors included in the assembly of the cartons. The created by, date and warehouse detail identifies where the item was packed and who was responsible for the data entry. On the top right section you will see QTY Reqd: and Completed: This is the number of cases that were originally put into the lines and the number completed on this packing. The body of the document lists the number of units used in the completion of the packing. Dividing these units by the completed cases will provide you with the number of pieces in each carton. Effective 10/03/2007 packings completed after 10/03/2007 will display the case information at the case level, a calculator will no longer be necessary. Packings created prior to that date will still require the calculations described above. The bottom of the document shows the Totals and the Size Scale information. The total displays all units by size for the total number of completed cases. The Size Scale displays the size scale for each individual case. Most of our customers find this to be the most significant part of the document. The # of units/ case identifies the number of pieces per carton.
   9. If you are placing an order, you will need to enter a number of cases you would like to order and then click on the add to cart button. This should be entered for the warehouse where quantity exists and that is closest to your operations. Top of Page

4. Navigation Section

   The navigation section is on the left in the blue section, clicking on any of these tabs will help you navigate within our Catalog and Ordering module.

   1. Specials are updated every 10 to 14 days and they provide a list of items that are on sale. You can view the regular price and the sale price. Click on the image and you can view our inventory levels by warehouse.
   2. Recent Packings produces a list of products that have been packed over the last 7 days. This allows our repeat users a way to view inventory as we pack the products and to stay updated with changes on a daily or weekly basis. Items are no longer listed in this section 8 days after the last packing.
   3. New Products represent those styles that are new for this year. Once the season has past they are no longer considered new and they will be eliminated from displaying when this tab is clicked.
   4. Core Basics are every day items that are re-ordered on a regular basis. These are styles we try to maintain stock in at all times.
   5. Closeouts are styles we are liquidating and can be purchased at a significant discount from our original pricing. Closeouts are constantly updated and changed and may be removed at any time. In many cases we liquidate small lots for warehouse space.
   6. Quick Order is a way to view a product and the inventory where the style number is already known.
   7. View Cart displays the list of products that you have added to your cart but where the order has not been completed.
   8. Order Status tab lists all orders placed with our company. Open orders are listed first. The order will either show a status of open or in picking and this allows you to view the progress of the order through our system. Click on the order number link to view the details of the order. If you would like to view your open and closed orders place a dot in the both button and click on the blue first button. You can then scroll back and forth through past and future orders. This is helpful when trying to reorder an item, or when reviewing previous purchases.
   9. UPS orders can be tracked by clicking on the ups link on the order. Select and order and if shipped by ups click on the words UPS Ground. You will be taken to the UPS web site and your tracking information will be visible.
   10. Instant Statement displays your accounts receivable status for those accounts with credit terms.
   11. OnLine Forms will allow you to reprint an invoice.
   12. Cancel Order and Logout will cease your session and cancel any quantities in your cart.
   13. Save Order and Logout will cease your session and all quantities purchased will remain in your cart for later review. We cancel all incomplete orders 14 days after initial entry. Our system does not hold the inventory for incomplete orders. Please complete the order on any style you are positive you want. This will force our system to allocate the goods to your order and assure delivery of the products.
   14. Contact Us will load your email program and it allows you to contact us with any questions.
   15. Chat OnLine can be used to contact our customer service or sales department with any questions or problems you may have. If you would like to register for an account, make changes to your existing account, or ask for help looking for a product, click on our help desk icon. Top of Page

5. Search

   1. Word Search can be used to find products by an age range. Enter boys, girls, infant, toddler, mens, missy, plus or big mens and hit the search button above the words word search.
   2. Mill Search can be used to locate products by a maker. Select Gildan and then hit the search button on the bottom for a complete list of items from Gildan.
   3. Category Search can be used to locate a product by category and to refine your search as desired. We have many different categories of products and sub menus to help you locate the product you are seeking. Try this search. Select tee shirts from the category list and then select mens from the age range sub menu. Hit the bottom search button. This will display a list of all mens tee shirts currently in stock. Now hit your back browser button and locate pocket type from the sub menu. Select Chest pocket from the list and hit your search button. Always leave all other sub menus set to all unless you would like to refine that selection. This will display a list of all mens pocket tee shirts.
   4. Combining the search functionality can be used to refine to narrow your search requests and produce the narrowest list possible but this often produces zero results due to a conflict between items. For example:
      1. In the Word Search type “mens”
      2. In the Mill Search select “Gildan”
      3. In the Category Search select “sport shirts and twill shirts”
      4. Hit the search button on the bottom and a list of Gildan sport shirts will be displayed. Top of Page

6. Placing an Order

   To place an order, select the style you would like to order and enter the quantity in the box below the nearest warehouse to your location (only warehouses that show inventory can be selected). Click on the add to cart button and the item will be added to your order. In most examples you will be purchasing by the case so make sure to review your cart before completing the order.

   1. Tier discounts are automatically built into our system. If you place an order for 5 cases per style the price will drop by 4%. If you increase this quantity to 40 cases per style the discount increases to 6%. Tier pricing does not apply to closeout items. The pricing is based on 1 case, 5 cases or a tier on a pallet, and 40 cases which is a full pallet.
   2. Once you have selected the items you would like to purchase click on the View Cart button and your order will be displayed. You can add or delete items at this point. If you are satisfied with the order click on the blue check out button.
   3. The Check Out screen displays the billing and shipping address. If you have multiple stores you can add an address by entering a unique number for the address label and fill out the new address. Once done click on the add button and new location will be added to your account. If you are shipping to a current location you can find that address in the drop down list or lastly if the shipping and billing address are the same you can check the check box next to the shipping address same as billing. Once you have verified the correct shipping and billing address click on the Continue tab.
   4. The Delivery Options screen allows you to view the freight details on the order and the locations from which we will be shipping. If you select UPS the freight cost will be displayed. You can select any carrier from our drop down list or you can contact customer service to add an additional carrier. If you would like to get a quote from an alternate carrier you can click on the show details link and the weight and the cartons will be displayed for each warehouse. You can also select CARRIER PROVIDED BY CUSTOMER You must include the information in the comment box on the next page. After you have made your choices for the freight details hit the continue button and the payment window will be displayed.
   5. Order Summary page is displayed and you can view your totals. You can add a purchase order number here. You can add any order comments and you can select your terms and payment information. If you have multiple terms or credit cards select the appropriate information from the drop down list. You can add credit cards and or edit credit cards. Please make sure the credit card address you enter matches the address where you receive your credit card statement. This is necessary to prevent any attempt at identity theft. Once the terms have been selected and the fields are correct, click on the complete tab and your order will be entered in our system. You will receive an order confirmation by email. You will receive a shipping confirmation when the order has been shipped. Top of Page

7. Detailed Checkout Instructions

   View Cart Button

   1. Make sure that after you select an item and enter the number of cases you would like to purchase (from the nearest distribution center that is showing inventory) and click add to cart.
   2. Do not back order any styles. They will more than likely be canceled.
   3. When you are ready to complete the order click on the view cart button in the left navigation window. Verify the styles and colors ordered are correct. Top of Page

      Billing and Shipping Address Page

   4. Click on the check out button. You will be taken to the shipping and billing address page. Verify both the shipping and billing address. You will need to contact customer service to make changes to your billing address. You can make changes to your shipping address or add additional shipping addresses for those accounts that have multiple locations.
   5. To update an existing address click on the update button and enter the changes, after you have edited the address click on the update button. Once you have updated the address click on the return button to return to the shipping and billing page. Top of Page
   6. If you need to add a new address click on the add address button and enter a number for the address label. (Preferably the first entry for the address label would start with 01 for the number). Accounts with multiple locations should use the store number as the address label. Click on the add button to complete the new entry. Click on the return button to verify the billing and shipping address are correct and the location is accurate for this shipment.
   7. If the shipping address is the same as the billing address you can simple click on the box that reads “shipping address same as billing?” Top of Page

      Delivery Options Page

   8. You can edit the carrier for your shipments for each distribution center we are shipping from. We have multiple carriers listed. Select Customer Pick Up if you are going to come to the warehouse and pick up your order, make sure you enter the day you will pick up the merchandise and the time. We require a minimum of 12 hours lead time. Select UPS Ground for small shipments under $150.00 in freight charges as this is the most economical. Select Customer Specified if you have your own carrier that you would like us to use; you must enter this in the comment field latter in the check out process.

      Select Xpress Solutionsif the freight cost by ups exceeds $150.00 and you would like R.G. Riley to ship the products and add the freight charges to the invoice. You must enter a comment on the next page "get freight quote please". We will bid the shipment out over the internet and ship by the cheapest carrier. We will invoice the freight charges on the order using CARGO for the freight line and using class 100. If you route your own shipments or you have a routing department, it will most cases be cheaper to use your own carrier. The internet is loaded with shipping organizations that are on line and that you can join. You can search for these companies on line by searching for shipping quotes. We only display freight costs for UPS at this time. All other carriers will show zero shipping cost as they are either added to the invoice or shipped collect.

   9. If you would like to see the details for your shipment click on the Show Details link and you can view your order total, the number of boxes and the weight for the shipment by location. Top of Page
   10. Click the continue button to see the Order Summary and Payment Options Page.

       Order Summary and Payment Options Page

   11. You must select a payment option by clicking on the drop down arrow and selecting a credit card or other payment method. If you would like to pay by credit card you can select a card on file or create a new credit card entry. To add a new credit card click on the create credit card tab and enter the information for the card. The address must be the address where the card statement is mailed, to protect you from identity theft. Our System validates the address for your protection. Once you have entered the card number click done tab and the information will be entered into our system for future use. This is secured by Verisign. You can also update your credit card by selecting the Edit Credit Card button. This is helpful when changing addresses or expiration dates. Top of Page
   12. You can enter a purchase order number in the PO # field. You can also leave specific comments on the order in the comments box . These may include a specific carrier you would like used or other routing instructions. Please leave any comment that will help us to expedite your order and deliver the product accurately and on time. Top of Page

       Complete Order button

   13. Once you click on this button the order is entered into our system and the inventory allocated. Only completed orders allocate in our system.
   14. You should receive an order confirmation by email and a shipping confirmation once the product is shipped. If you do not receive these please contact customer service and we will fix the problem.
   15. Ups orders can be tracked through our system by clicking on the order status button. Please see the Order status button above for detailed instructions. Top of Page

       If you have any problems with the ordering system please click on the help desk or send us an email for assistance from our customer service team.

8. Web Discount

   You will see a credit in the misc. field on the order and invoice. Our system issues a 1.5% discount on all web orders placed by the customer. Orders placed by the salesman do not include a web discount. Top of Page

9. The Online Products Catalog

   The Online Catalog is intended to give our web site non registered visitors an opportunity to view our products prior to registering or logging into our web site. Registered customers can easily navigate between the Online Catalog and the Ordering module by clicking on the Login/Return to Order online. If you are not registered you will need to register prior to gaining access to this section of our web site. Once a registered customer has logged into the ordering section you will not need to login again when navigating back and forth from the catalog and ordering modules until you have either completed an order or cancelled an existing order. We recommend clicking on either the Cancel order and Logout button or Save order and Logout after every session.
   The catalog presents all of our extensive inventory in a global manner. Products can be viewed by clicking on the product category tabs in the left navigation section. By clicking on any of the product categories you will be able to view all styles segregated by age range for each category selected. You can then select an age range from the drop down list and view only selected age groups. Clicking on any of these images will display the style attributes for the item. Mousing over the color or selecting a color from the drop down box will then display the generic catalog price and a packing detail link below the description for each color. Once a color has been selected you will notice a hyper link "packing details" clicking on the packing details button will display a pdf file with the approximate size scale and colors in the cartons. Please see 3h above for a complete explanation on the packing details. The price displayed in most cases will be higher than registered member pricing but it can be used as a gauge on our price points.
   
   The opening page of the online catalog displays our Riley Super Buy which is updated Sunday through Friday and lists an extreme value for the day. This item must be bought and shipped within 48 hours. It is deeply discounted and many customers take advantage of the extremely low pricing. The Riley Super Buy is only available by visiting our web site on a daily basis. It is the Riley way of saying we want your business and we would like you to make our web site a regular part of your day.
   
   The opening page also contains 8 images used to depict each of the age ranges we offer. By clicking on any of the age range images you will see all products we carry across all product categories for the selected age range. This is intended to allow those buyers who only purchase one age range an opportunity to view all of our items across all product categories. Once again clicking on any image will display the style attributes for the item.Top of Page

10. Where the hell are these buttons and tabs on your web site?

    Click on the red hyperlink to display the buttons or tabs and the page and location of the button you are interested in viewing. Click on your back browser button to return to this page. These are screen shots only and can not be used for navigation. They are only intended to help you visualize where these buttons are located on our site.Top of Page

    The quick order screen is the main page of the online ordering module. This is the page where you will enter the quantities for your order. It is called the quick order screen because you only need to know the 5 character style code to place an order. Click on this link to view the screen shot of the page.Top of Page

    The navigation section for the quick order screen is located on the left side of the page in the blue border. The navigation section allows the user navigate back to the online catalog, view specials, recent packings, new products, core basics and closeouts. You can view the items in your cart, check you order status and view your statement. Click on this link to view the screen shot of the button.Top of Page

    The Online Products Catalog button is located on our home page. Click on this link to view the screen shot of the button.Top of Page

    Packing detail Button is located on the quick order grid. This page displays the inventory and allows you to purchase items. The packing detail button is in the middle of the page in blue next to the clear style and style detail buttons. Click on this link to view the screen shot of the button.Top of Page

    The packing detail page is a pdf file that loads into your browser when the packing detail button is clicked. In the top left hand corner you will see the item number. Below the item number you will see DESC: these are the primary colors that are included in the case. Below the colors you will see a created date, created by and Whse. This information describes when the packing was done, who created the cartons and where the item was originally packed.
    
    In the upper right hand corner you will see QTY REQD and COMPLETED. This information is in cases and shows the viewer how many cases were started and how many are completed.
    
    The body of the document displays by line what quantity was used for the entire amount of cases completed. By dividing the numbers in the body of the document by the the number of cases completed; you can estimate the number of units in each case by size and the color listed on that line. Finally on the bottom of the page you can view the size scale which is the number of pieces by size for each carton.
    
    The number of units in each case is located on the bottom left hand section of the page. The field is called # of Units/ case. Click on this link to view a screen shot of the a typical packing detail page.Top of Page

    Mill drop down list is located on the quick order screen. The drop down arrow lets the user find products by the maufacturer.
    Click on the arrow and select a mill from the list. Once the mill has been selected you can choose any style from the list to view the inventory and the item details. Click on this link to view the screen shot of the button.Top of Page

You can email us with any comments at sales@rgriley.com or click on the help desk for assistance.